Understanding the Basics

How can I pay my bill?

Once you've become a customer, the easiest and quickest way to make a payment is through our website. We also offer the option to set up Automatic Monthly Payments through your checking account or credit or debit card. You can also use our automated phone system to safely and securely pay your balance over the phone or send a check or money order via postal mail.

How will you bill me?

We will bill you according to the payment method you establish when you sign up for your bottled delivery service. Depending on your delivery location, your first invoice may include an account deposit. All invoices will also reflect charges for any additional products ordered, as well as taxes and fees associated with your deliveries. As a Pure Savings Plan customer, all invoices will reflect the standard monthly price for your plan, even if you choose to skip a delivery or have fewer bottles delivered.

What are automatic payments? Do I have to set up an automatic payment plan to sign up for service?

Safe and secure automatic payments are required when you sign up online. With automatic payments, you never need worry again about paying your bill on time, as the exact amount from your billing period will be automatically charged to your credit or debit card. Billing amounts may vary each month depending on the delivery quantities and services you've ordered within a billing period. You can discontinue automatic payments at any time by sending a written request to Nestlé Waters North America at: Ice Mountain, #216, 6661 Dixie Highway, Suite 4, Louisville, KY 40258. You may also contact us at 800-472-9888 for assistance.